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ALTERNATIVE DISPUTE RESOLUTION

1. What is alternative consumer dispute resolution?

This is a mechanism that allows all consumers to resort to official entities that can help resolve any conflict with a commercial entity, without first having to open a litigation process in Court.

2. What is the role of these entities in resolving the conflict?

These entities act as intermediaries between the consumer and the trader who is the target of the complaint. The intermediary can impose a solution on both parties, or seek to bring them together to reach a solution. Alternative dispute resolution is generally less expensive, less formal and faster than the judicial route.

3. alternative resolution of consumer disputes

In the event of a dispute, any consumer residing in Portugal and the European Union may exercise their right to complain to an official, third-party and impartial entity in the process.

Loyal Skin provides all the information you need to exercise your right to complain.

In the event of a dispute, we inform you that the consumer may resort to the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the website www.consumidor.pt , or the Online Consumer Dispute Resolution entities identified on the website https://webgate.ec.europa.eu/odr

If for any reason you are dissatisfied with the purchase made in our online store, you can resort to an Alternative Dispute Resolution (ADR) entity for consumption, as per the list below:

You can also formalize your complaints and claims regarding purchases made in our online store by contacting Loyal Skin via email at info@loyalskin.pt or by calling +351 969 013 293, available from Monday to Friday, from 9 am to 5 pm, except holidays.

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